When I speak at conferences and meetings, every once and awhile I notice one or two people who aren’t participating in the sessions but set up in the hallway or lobby, balancing a phone and laptop and looking grim. If I have a chance to catch up with them later, most often I find it’s a deadline or crisis that’s cropped up unexpectedly.
High-pressure situations can happen anytime, anywhere. Maybe it’s a predictable crunch time that rolls around every quarter or year, maybe a request from an important client on a difficult timetable, maybe an error or an audit or an unexpected staff shortage—or more than one of these together.






